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Customer Service Center

CheapBeachBikes.com
a division of Great Gear Delivered, Inc
PO Box 933 Morrisville NC 27560 USA

Checking For Orders and Emails 
7 days a week and Customer Service Responses Mon-Fri except for Holidays

VISIT OUR POLICIES PAGE FOR DETAILS ON ALL POLICIES AND HELP TOPICS

In today's fast-paced world of automation and state-of-the-art technology, the human being often gets lost in the shuffle. Here at CheapBeachBikes.com, the customer is always front-and-center. We have not forgotten that the most important element of our business is YOU. Call us old-fashioned, but that's the way we run things around here!  

Our Customer Service Pledge 

1. When possible we will answer your email during business hours and address your questions promptly and professionally.  You will not have to manuever an endless maze of service representatives and auto responders. What a concept! 

2. The person you communicate with in Customer Service is actually in the United States! If we don't know the answer to your question, we tell you, then figure out who does. 

3. We know and support the products we sell. If you see something on our site that isn't clear or is in some way confusing, point it out. We are open to suggestions and work to improve our customers' experience whenever possible. 

4. We will do our very best to help you quickly address shipping and manufacturer related problems with defective or damaged items or parts. 

5. If we have promised to e-mail or call you regarding an issue, you will actually hear back from us as soon as we have information—not some time next year or never. 

6. We do not make promises that we cannot keep or mislead our customers just to temporarily fix a problem.  


Customer Service Issues
Customer Service related issues, please fill out our
Customer Service Request.

VISIT OUR POLICIES PAGE FOR DETAILS ON ALL POLICIES AND HELP TOPICS

File a Claim
To file a claim for damaged or missing parts, or product exchange, please fill out the Customer Service Request and select "RMA Claim" from the type of request field. Photos of any damage are required and should be emailed to service@cheapbeachbikes.com once the RMA Claim form has been submitted.
 

Satisfaction Survey
For Product and Service feed back, please fill out our Satisfaction Survey.

Frequently Asked Questions
Find answers to the most commonly asked question by visiting our FAQ


Company Policies
Read our company and shipping policies by visiting our Policies page.

General Information: info@cheapbeachbikes.com
Sales Dept: sales@cheapbeachbikes.com
Customer Service: service@cheapbeachbikes.com


We Sell Fun... at Discount Prices!
We developed our passion for beach cruiser bicycles during our years living in San Diego, California. Coastal biking is a fun, relaxing experience. The cruiser bicycle has become the quintessential symbol of the laid-back coastal lifestyle, but our beach bikes are at home anywhere—from beach boardwalks to city sidewalks and parks.

At CheapBeachBikes.com, our goal is to offer the beach cruiser bike experience for the lowest possible price without compromising quality. We know and love the products we sell. Because we have minimal overhead and a streamlined operation, we can keep our prices low and focus on quality customer service.

If we can do anything to make your shopping experience more enjoyable by helping you through your purchase or answering questions about our products, we're here to help. You can contact us using our Customer Service Request Form. A Customer Service Representative will respond to your request as quickly as possible. Please visit our Policies page for shipping information, warranty information and other company policies. 

To start shopping for your new beach cruiser bike
or multi speed beach bike.
Visit CheapBeachBikes.com