In today's fast-paced world of automation and state-of-the-art technology, the human being often gets lost in the shuffle. Here at CheapBeachBikes.com, the customer is always front-and-center. We have not forgotten that the most important element of our business is YOU. Call us old-fashioned, but that's the way we run things around here!
Our Customer Service Pledge
1. When possible we will answer your email during business hours and address your questions promptly and professionally. You will not have to manuever an endless maze of service representatives and auto responders. What a concept!
2. The person you communicate with in Customer Service is actually in the United States! If we don't know the answer to your question, we tell you, then figure out who does.
3. We know and support the products we sell. If you see something on our site that isn't clear or is in some way confusing, point it out. We are open to suggestions and work to improve our customers' experience whenever possible.
4. We will do our very best to help you quickly address shipping and manufacturer related problems with defective or damaged items or parts.
5. If we have promised to e-mail or call you regarding an issue, you will actually hear back from us as soon as we have information—not some time next year or never.
6. We do not make promises that we cannot keep or mislead our customers just to temporarily fix a problem.
