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Wholesale Bike Buying FAQ

WHOLESALE PRICES (buying one bike is fine too!)

We sell wholesale and retail, from 1 to 500 bikes or more. All pricing is available to see right on the product page for each bike. Prices are clearly marked by quantity ordered, all the way up to 120+. Click on any bike, scroll down and you will see pricing based on number of bikes ordered, with price breaks at 15, 60, and 120 bikes. Bikes ship individually at higher prices or in quantity on a pallet at lower prices. There are only a limited number of bikes in the country, so discounts for very large orders depend on whether you are willing to wait for them to be manufactured, or need to have them taken out of higher priced retail circulation.

BIKES AND EQUIPMENT ARE PROVEN FOR MARKETING PROJECTS AND RENTALS

We have lots of marketing company, property management, vacation rental, and municipal program customers in addition to hotels and resorts. Clark County NV Parks Department, Hyatt Vacation Timeshares, Roscoe Properties, Marriott Vacation Rentals, Lennar Homes, St. George Island Vacation Properties. The University of Texas just picked us for their loaner and rental lineup.

Shipping is included to most locations in the contiguous US. Great bikes for the price. Proven as rentals all over the world, and make your client look great in the process without being too pricey. Take a look at who buys from us, many of these are large companies who do tons of research, buy one bike to test it out, then purchase in quantity so very good examples of types of people using the bikes.

THE BIKES

Speeds- Single Speed or 3 Speed models are most popular rentals/loaners/promos
Sizes- 20", 24", and 26"
Comfort Features- Comfort seat, warm weather handlebar grips
Coaster Brakes- Pedal backwards to stop
Easy Maintenance- Internal hubs on 3 Speeds
Lots of Fun Colors- Good quality paint job, beachy and primary palettes
Sturdy Cruiser Wheels- White wall tires and alloy spokes
Unisex Styling- Lower cross bar (men's also available)
Kickstand- Super important for storage and rider convenience
Removable Decals- If you want to add your own branding
95% Assembled- We provide online images for step by step instructions



SHIPPING IS INCLUDED IN ALL BIKE PRICING (w/some destination limitations)

15 bikes fit on a pallet (but you may order any quantity).
All pricing is listed for each bike under it's description on it's product page.
Price breaks are at 15, 60, and 120 bikes.
Mixing and matching styles, sizes, and colors OK, pricing based on total order quantities.

WHOLESALE ORDER PROCESS

NEED HELP CHOOSING BIKES?


Don't see a package that fits or want to pay with a check or wire transfer? Just write or call, we have a super fast process for getting you started. If you are in a hurry, please let us know and we'll do everything we can to streamline your timeline for processing and shipment. For rush shipping additional charges apply. Call 888-647-6442 or email sales@CheapBeachBikes.com and we'll help you pick out your bikes, the bike size and gender mix, and enough accessories to get you started.

CONSIDERATIONS WHEN CHOOSING BIKES

Choose your frame size mix based on your projected riders 20" (5 to 10 yr olds), 24" (tweens, shorter, or older riders), and 26" (fits most riders).
You can mix sizes and colors; some adult, some youth, all the same bike model just sized for the appropriate age. (we can also help you pick).
Our most popular rental/loaner in our inventory is the single speed or 3 speed, both w/ coaster brake.
Available in unisex and mens, and the different sizes single speed (20", 24", 26"), and three speed (24", 26").
Suggested mix for a rental program is either all unisex or mix of unisex and mens if you will have lots of very tall riders or mostly men.
Good to keep some retail units on hand, fully assembled to sell.
Make sure to mix in 3 speed bikes if you are in a hilly area, if people will be taking long rides, or importantly if you have inexperienced or less fit riders.
Colored rims are available on some of the 26" and are typically $10 extra per bike depending on current inventory, sometimes a bit more.
Any bike on our website can be shipped in bulk or used to create a custom package.

CONSIDERATIONS WHEN CHOOSING ACCESSORIES / SHIPPING IS INCLUDED IN ALL ACCESSORY PRICING (w/some destination limitations)

We suggest helmets, locks, quick release seat post adjusters, and water cages as a bare minimum for all bikes.
Accommodating children is a definite revenue booster so consider at least one child seat, one trailer, and one tug-a-bug as a bare minimum.
Baskets w/a handle and quick release mounting are nice addition to have on hand for riders to carry jackets, food, and other supplies while on their ride.
Bells are a good safety feature for the inexperienced rider passing pedestrians and other riders on walkways, sidewalks, and greenways.
A few inexpensive maintenance items will save you a lot of money and running around and include a bike repair stand, a small tool set, and a few replacement parts.

HOW THE PURCHASE PROCESS WORKS

Ordering

If you are interested in seeing what a quote would look like there is a sample for 15 bikes below w/generic current pricing that could change.
If you want help choosing a custom order, just let us know and we'll give you a call to discuss.
Once you'd like to place an order, hit reply and send me modifications to the sample or custom quote we created.
Be sure to choose colors; first and second choice for bike, helmet, basket, or other accessories.
We check stock and confirm or suggest changes.

Payment 
Payment Invoice is created.
You review, initial each page, initial any additional required areas, sign, scan, and email back as an attachment.
Stock is held for 24 hours upon receipt of paperwork pending your payment.
For invoices 5K or less you can use a credit card and will be given a private secure payment link and checkout cart.
Credit cards clear in 24 hours.
For larger invoices you will be given wire transfer instructions, or check mailing instructions.
Wire transfers clear in 24 hours, cashiers checks 3 business days, corporate checks 10 business days.
There are no cancellations, refunds, exchanges, or returns for quantity orders, no exceptions, outside of warranty related damages.

Shipping

Bikes and accessories are prepared for shipment when payment clears and then typically ship within 48 hours, or are held if you prefer.
Shipping for bikes is overland pallet freight and is approximately 8-10 business days; although shipping company will not guarantee that.
Bikes can be shipped faster but cost if frequently prohibitive, and runs from $50-100 per bike UPS Ground do to oversize packaging.
Shipping for accessories is UPS or FedEx Ground and is usually 5 business days or less.
You have 3 days upon receipt of merchandise to examine for warranty related damages.
No exceptions, so expedient and careful examination of your goods is critical.

MORE SHIPPING DETAILS

US- MAINLAND 
Exceptions apply: NO PO/APO boxes, and if you are shipping to an island or difficult to deliver address we encourage you to call or write first.
We reserve the right to refuse shipping to areas that result in an excess of allowable shipping expense.
Shipping of equipment begins after payment fully processed. Bikes are shipped from California. Accessories are shipped from warehouses all across the US.
10 bikes or less- Usually arrive in 3-6 days. Fedex Ground is our preferred carrier, and the cost for shipping escalates bike price.
11 bikes or more- Usually arrive in 6-12 business days. Overland freight via pallets is our preferred method of shipment which reduces per bike price. Price breaks begin at 15 bikes.
Accessories- Usually arrives in 2-5 business days. UPS Ground if our preferred carrier.
Rush Orders- If you are in a hurry, please let us know and we'll advise you on the quickest payment turnarounds and shipping choices to streamline your process. For rush shipping additional charges may apply. For bike shipments of 10 bikes or less you can use this map to check out estimations, but must confirm in writing that we use FedEx Ground instead of shipping of our choice.

US- ALASKA, HAWAII, PUERTO RICO, GUAM, non-CONTIGUOUS US or REMOTE ADDRESSES
See international shipping below for information on how to ship to these areas. For our regular shipping we do not serve Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, islands, remote addresses outside normal shipping rates, military and air force bases, and PO boxes. Some addresses will allow you to check out in our shopping cart, but in fact have an extra shipping fee that needs to be quoted due to the unusual nature of your address. We cannot foresee all possible shipping exceptions but you may write to find out your rate if you think your address might be excluded. sales@cheapbeachbikes.com

INTERNATIONAL
For wholesale orders outside the contiguous US, we are happy to ship to an east or west coast contiguous US located freight forwarder for you. You would then assume ownership and shipping responsibility to your destination. For example we have many clients in Canada, Australia, and the Caribbean. If you order 20 bikes or more we would ship to a freight forwarder in Washington, California, or Florida then your forwarder will send the bikes to your country. Simply check google for freight forwarder US to _________. They will need some info from you like your address, and our pallet specs. A typical pallet of 20 bikes is 55" x 55" x 93", weighs 900 pounds, and is sent class 150.

ORDER TRACKING
We know you're eager to find out when your equipment will arrive. Within 48 hours after your order is picked up by the carrier from our warehouse you'll receive an email from us including a tracking number. Tracking typically works after 10pm on the day we send it to you. To track your shipment visit www.FedEx.com and enter the tracking number. It's a long number so cutting and pasting into the FedEx site works best to avoid typos. If you ordered a larger quantity your bikes may be arriving via overland trucking, and that information will also be sent via a tracking number email, but with a different carrier name and email address for updates.

MORE PAYMENT PROCESS DETAILS

FORMS OF PAYMENT
Orders under $5000- We accept Visa, MasterCard, and Paypal via our secure business class Paypal processing relationship for orders up to $5000. All product purchases made through CheapBeachBikes.com will appear as "Great Gear Delivered, Inc" on your credit card or bank statement. You may also request payment by check for orders of any size. Equipment is shipped upon clearance of payment as noted below.
Orders over $5000- Upon approval of invoice, a cashier's, corporate, or personal check should be sent to our offices via overnight carrier. Equipment is shipped upon clearance of payment. Clearance is typically 24 hours for wire transfer, 3 days for cashier's check, 7 days for corporate check, and 10 days for personal check after deposit.

ORDER CONFIRMATION
An order confirmation/receipt will be emailed to you following the completion of your order. 

NO CANCELLATION POLICY
Your submission of your order is your agreement to purchase. Your opportunity to cancel your order occurs during checkout when you give final approval for your purchase and allow your credit card to be charged. We are an instant processor and order fulfillment happens immediately. Bikes and color choices are held in the order received. Due to limited inventory, high demand, and fast turnaround time, orders are fulfilled as specified on your payment receipt or invoice.

IMPORTANT RETURNS & EXCHANGES POLICIES


Wholesale / Quantity / International / Non-contiguous US
There are NO Cancellations, Returns, Exchanges, or Credits of any kind permitted for wholesale and/or International or non-contiguous US purchases.

Retail Single Bike Purchase Returns (any unit larger than one bike is considered a wholesale/quantity purchase)
  1. You must notify us of desire to return/exchange within 3 days of shipment delivery for retail purchases. No exceptions. If you order something, and later realize you really wanted something else, we can help. Unopened bikes may be exchanged for any reason for an item equal to or greater than in cost. Bikes are heavy, inventory is kept in tightly controlled quantities, and shipping is expensive so a few guidelines apply.
  2. A restocking charge no less than twenty (20%) percent is charged on all returns, waived for exchanges.
  3. Shipping of the return item and the new item, and any cost difference in the products is the responsibility of the customer.
  4. Your original purchase must be received in unopened, undamaged condition back at our warehouse before new merchandise can be sent.
  5. You will be credited for the remaining balance after inspection occurs.

WARRANTY & DAMAGE CLAIMS

WARRANTY
All bicycles carry a thirty (30) day warranty on the frame and all joint components. Unless otherwise stated in writing, the warranty on each bicycle sold by Cheap Beach Bikes.com is limited to defective part(s) replacement with equal or greater value type product at the sole discretion of the manufacturer. CheapBeachBikes.com reserves the right to substitute similar parts on bicycles as per manufacturer specifications as seen fit. Non-Warranty Items a. Gear, brake, spoke, or any other adjustments. b. Normal wear and tear to bike, tires or component from use or exposure to elements. c. Any alteration made or aftermarket part installed on bike by customer. d. Damage from a bike accident. e. Damage due to original shipping or transport. f. Minor scratches are not deemed damage and not covered by the warranty.

WARRANTY CLAIMS
You must notify us of manufacturer’s warranty and defect issues within 3 days of shipment delivery to allow service within the allowable 30 day warranty period. No exceptions. You are responsible for opening and inspecting your package within the time limit, this is especially important to remember when buying gifts or equipment in advance. Warranty issues must be addressed with the manufacturer but don't worry, in most cases our Customer Service Department will handle all of these claims for you without a hassle. Just fill out the claim form, attach images, and send to us within 3 days of delivery and we take it from there. We will respond to your claim within three (3) business days to inform you as to what action will take place in order to rectify the situation. The manufacturer will replace any part(s) that is found to be defective or that fails within the period of the warranty. Depending on stock our manufacturers can typically send a replacement part right away.
LINK TO DAMAGE/WARRANTY CLAIM FORM

DAMAGE CLAIMS
Don't worry, you're covered. You must notify us of damages within 3 days of shipment delivery. No exceptions. You are responsible for opening and inspecting your package within the time limit, this is especially important to remember when buying gifts or equipment in advance. It's unfortunate and thankfully rare, but due to the weight and size of bike packaging a bicycle may receive some damage in shipment. We know it's disappointing to have something arrive banged up or broken and will do our best to get it corrected for you quickly. Damaged merchandise claims must be filed with the carrier that shipped the product(s), but again don't worry, in most cases our Customer Service Department will handle all of these claims for you without a hassle. Just fill out the claim form, attach images, and send to us within 3 days of delivery and we take it from there. Depending on stock our manufacturers can typically send a replacement part, or in severe damage cases an entire bike, right away.
LINK TO DAMAGE/WARRANTY CLAIM FORM